Your comments and complaints
Our customer service team provides information and guidance about MWH and its programmes and activities.
We value your opinion
We are committed to providing a transparent, high quality and accessible service to everyone we deal with, and we hope to make your experience with us an excellent one. We want to hear your comments and suggestions about the service you experienced when using any of our services. Sometimes things go wrong, and that’s where our complaints policy comes in. If you have a comment or complaint you wish to make, you are encouraged to talk to us, as this will help us to learn from our mistakes and improve our service wherever possible.
What we will do
Your complaint will be dealt with seriously and impartially. We aim to acknowledge your complaint within three working days and resolve it fully within ten. Where cases are more complex, longer timescales may apply, and we will notify you. We want to resolve matters quickly and fairly. We will explain to you what went wrong and why, and take action to remedy the situation. Sometimes, we can only apologise for certain situations, but we will draw upon your feedback to make recommendations for future improvements.
How to make a complaint
If you wish to make a complaint, you can do so by email, letter or telephone, however, we encourage you to make your complaint in writing wherever possible. All complaints should be made within 30 days of the date that the event occurred, or the date that the issue came to your attention.
Contact Muslim Welfare House Customer Service:
Telephone: 0207 263 3071
Email: Complete the web form at www.mwht.org.uk/contact-us/
Write to Us: Muslim Welfare House, 233 Seven Sisters Road, London N4 2DA